Ascendia Property Management
Live Chat
941.306.4242
 
YouTubeTwitterFacebook
866.489.6322

Tenant / Guest Frequently Asked Questions

1
What is the difference between a vacation, seasonal and annual rental?

A seasonal rental is considered a 2-5 months in duration.  A vacation rental can be as short    as one week, and as long as 1 to 2 months.  Annual rentals fall into a 7 to 12 month range.

04-02-2014
2
How do I apply for a rental?

If you are interested in a vacation or seasonal rental, you can simply book on line.  For an annual rental you can also apply on line by downloading our application.

04-02-2014
3
How old do I have to be to rent a property?

You must be at least 25 years of age for a vacation or seasonal rental.  For an annual rental an exception may be made with the owner’s approval.

04-02-2014
4
How long will it take to process my application?

No application is necessary for vacation/seasonal rentals.  For annual rentals most applications take 24 to 48 hours to process, as long as the application is submitted during business days Mon-Fri.

04-02-2014
5
Do you pull a credit report and a criminal background check?

Yes, for annual leases both a credit report and a criminal background check are part of the application process.  We also verify employment and rental history.  The application fee is $100.00

04-02-2014
6
If my application is not approved, can I get my application fee returned?

Unfortunately, we cannot refund the money.  The fee was used to pay for a third party company that performs the screening.

04-02-2014
7
Do you allow Pets?

That depends on the property and the type of pet.  Generally, dogs that have a history of aggressive behavior such as biting, may not be accommodated for insurance reasons.  This includes Pit Bulls, (including Staffordshire terrier), Dobermans, Rottweiler’s, Chows, Presa Canarios, Akitas, Wolf Hybrids, and Huskies.

Not all of our properties permit pets.  When conducting your search, look for the pet friendly emblem.    By law, documented Service animals are permitted in all properties. 

04-02-2014
8
How do I make payment?

Vacation and seasonal rentals will be paid in full prior to or upon check-in.  Your rental agreement will provide the specifics.  Annual rentals will be paid by the 1st or the 15th of each month depending on your lease.  Payments can be made online with Visa, Master Card, Discover, Cashier Check, and Pay Pal.  A convenience fee of 4.5 percent will be charged to your card.  Annuals rental can pay by personal check, and can either be mailed or delivered in person to our office.  For rent payments that are late, ma $50.00 fee will be charged the first day and $10.00 fee every day thereafter.  A fee of $50.00 will be charged for any check returned for insufficient funds. This includes vacation, seasonal and annual rentals.

04-02-2014
9
Am I responsible for the utilities?

The utilities are included in vacation and seasonal rentals, as long as they do not exceed the maximum utility use stated in your rental agreement.  Annual tenants are responsible for all utilities, unless specified in the lease.

04-02-2014
10
How so I get help for a maintenance problem?

Vacation and seasonal tenants will be provided contact information upon check-in.  Annual tenants will go to the tenant logon and request maintenance service.  Our response time will depend on the seriousness of the maintenance issue. For example, an A/C issue will take priority over and ice machine malfunctioning. 

04-02-2014
11
How do I access the property?

You may pick-up the keys to your rental on the day your lease begins at our office.  Special arrangements can be made for Holidays and after hours, when our office will be closed. 

04-02-2014
12
Who will have access to the property?

Any Representative of Ascendia Property Management and any designated vendors of APM.  Additionally the owner and whomever the owner designates will have access to the property.  ACCESS WILL BE LIMITED AND ONLY WHEN NECESSARY.  We respect our tenant’s privacy.  Proper notice will be given to the tenant prior to anyone obtaining access.

04-02-2014
13
What am I responsible for maintaining?

Vacation and seasonal tenants will be responsible for a cleaning fee; everything else is taken care of.  Annual tenants will be responsible for maintaining A/C filters monthly, batteries for smoke detectors annually, light bulbs that are easily accessible, lawns and landscaping, unless otherwise specified in your lease.

04-02-2014
14
Do I have full access to the community HOA (Homeowners Association) services as a tenant?

Good Question!  If your lease has an HOA fee, you will have full excess to the community services.  There will be some exceptions.  The exceptions will be in your lease.

04-02-2014
15
Do I need Renters Insurance?

For Annual tenants we require that you purchase renters insurance for your personal property.  It is extremely reasonable and the owners insurance will not cover your personal property from damage or theft.

Vacation and seasonal tenants may wish to purchase vacation insurance.

04-02-2014
16
Do I need approval to paint or change something in the home?

Any and all changes or modifications to the property, including landscaping, must be pre-approved.  Please submit a written request to info@APM.com.

04-02-2014
17
What is a notice to pay rent/3 day notice.

Annual tenants will receive a notice to pay rent or quit is a legal notice that your rent is past due, and that we can begin the eviction process.  If you receive such a notice, contact our office immediately.

04-02-2014
18
Can I use my security deposit as the last month rent?

No, security deposits are used to cover any cleaning and or to repair damages to the property and cannot be used for other reasons.

04-02-2014
19
What so I need to do to get my full security deposit?

If you leave the property clean per the conditions in your lease and free of damage, you should receive your security deposit in full.

04-02-2014
20
Can I have a roommate or additional occupants?

The vacation and seasonal agreements communicate the specific number of people allowed in the property.

Annual tenants need to submit a written request to info@APM.com to add additional occupants.  A new lease will be required.

04-02-2014
21
What do I need to do if I need to cancel my reservation?

(Put cancellation policy as written in vacation tenant agreement).

04-02-2014
22
What happens if I need to terminate my lease prior to the expiration?

As soon as you are aware that the need has arisen, please contact us in writing info@APM.com.

If you are a US Service Member with documentation of imminent deployment, you will not be held accountable to fulfill the terms of the lease.

04-02-2014